CUSTOMER CARE
Any concerns or questions, do refer to our F&Q's below but do not hesitate to email us Calartclothes@gmail.com if this is unanswered.
Thank you.
Have any questions or concerns?
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RETURNS
We are happy to receive your returns up until 28 days of order. Returns MUST be in their original condition with tags attached. Refunds could take up to 28 days to process.
If you have received an item that is faulty or incorrect. Please contact Calartclothes@gmail.com and we will fix this.
FAQ
Do you provide International delivery?
YES WE DO! We aim to deliver to Europe within 3-5 working days and worldwide within 5-7 working days after confirmation of dispatch. Please refer to the royal mail website for more information.
https://www.royalmail.com/personal/international-delivery/international-tracked-signed
How do I return an item?
Attach the address label to your parcel and take it to your nearest post office for return. Please note, we do NOT cover the cost of postage.
For more information, do not hesitate to contact us at Calartclothes@gmail.com
What is your returns policy?
We are happy to receive your returns up until 28 days of order. Returns MUST be in their original condition with tags attached. Refunds could take up to 28 days to process - please note delivery cost will not be refunded.
If you have received an item that is faulty or incorrect please contact us as soon as possible, you will have up to 7 days after receiving your order to inform us of the issue. For more information, please contact Calartclothes@gmail.com
How do I track my order?
You can track your order on the royal mail website at https://www.royalmail.com/track-your-item#/
You will receive a reference number through email as soon as possible. This can take up to 24-48 hours after your product is sent - we will update you on dispatch.
What should I do if my order hasn't been delivered yet?
Your estimated delivery date will be included in your Order Confirmation email – please allow until this date for your order to arrive.
If you have not received your item 7 days after estimated delivery please contact us at Calartclothes@gmail.com
What are your delivery options?
Standard Delivery (4-5 Working Days)* - £4
*Please note orders are posted Monday, Wednesday and Friday. If delayed, you will be contacted by email.